WaMu

Comment

Comment by Gordon Allen on February 4, 2010 at 4:19pm

and yes, I even addressed my email to the attn of Jamie Dimon, CEO Chase. I screamed of how bad the service was, and still nothing.

Comment by Gordon Allen on February 4, 2010 at 4:10pm

The proper # to call Chase's executive office is (800) 242-7399, and they will only allow you to email them requesting someone to contact you regarding a charged off loan to: executive.office@chase.com.

I already did so back on 11-16-2009, and here it is 2-4-2010 after I sold the home a 5th time - I really doubt there will ever be a reply.

Also, the old WaMu loan # and borrower's SSN are not recognized, so don't bother calling the CHASE 1-800-848-9136. When not found, it hangs up on you after the 3rd entry.

Comment by Maya Thomas on January 18, 2010 at 7:36pm

Have an old WaMu that is now Chase. On my 2nd negotiator, but feeling hopeful...

Comment by Robin Rowland, GRI, CSP on January 10, 2010 at 11:52am

I had the same situation as Anna. It was charged off and with the recovery department. They located it with the Seller's social security number.

Comment by Anna Mackey SDHS on January 10, 2010 at 8:20am

David, I just had the same thing happen with WAMU 2nd heloc. It turns out the loan was charged off and was finally "found" in their recovery department. Just keep calling them and do not hang up until they find it. It took me a few hours!

Comment by David Dee on January 10, 2010 at 2:23am

Anyone had this problem? I have a 2nd lien with Wamu. I called the number and gave the loan # which is a Wamu account. The call gets transfered to Chase. I gave them the Wamu loan # which they could not locate in their system since they are Chase and asked that I call Wamu. There is no such thing as wamu since wamu is now Chase. The owner does not have a letter indicating the new Chase loan #.

I provided them with the owner's ssn and they still could not locate in the system. Now, I'm at a limbo trying to figure out how to track it down since the wamu loan # is no longer valid. Anyone know how to go around this? thanks for your input!

Comment by Wendy Rulnick on December 15, 2009 at 3:19pm

When you call the new WAMU number which is Chase, they will then connect you again to a WAMU person!

Comment by Wendy Rulnick on December 8, 2009 at 2:23pm

Washington Mutual number no longer in service, need to call CHASE 1-800-848-9136

Comment by Anna Mackey SDHS on November 7, 2009 at 6:23pm

Pam,
If you have good comps supporting your purchase price, try disputing the BPO and make sure you meet the new BPO agent at the property and share the appropriate comps with them.

Comment by Pam Jank on November 7, 2009 at 4:58pm

Anna, you are so right… and that is exactly what we are doing. That is how we got it through with less than 1-week to foreclosure (Listed it, Negotiated Offer, Got all necessary docs to both lenders, Got Foreclosure Postponed – All in 1-week). Unfortunately, for some reason they are no longer communicating. I am assuming it is because the Offer is way below the BPO's. I have not been able to secure a higher offer. I’m still emailing and leaving messages with several of the "Top" people there. Still working on it, will not quit…. At least we were able to get more time to secure a better offer, so far.......

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