Indymac

Comment

Comment by David Dee 9 hours ago

Way to go Rosemary! Did you also received proper language of removing the deficiency?

Comment by Kent Dills on February 1, 2010 at 12:36pm

Congrats Rosemary. Way to hang in there!

Comment by Rosemary Brooks on February 1, 2010 at 12:11pm

Would you believe it???? IndyMac approves my short sale. And I got the secure message on Sunday!!!!! It was quiet a Sunday -surprise for me, the homeowner, the buyer's agent and the buyer. Now I know the escrow manager will also be a happy camper.

Thank you IndyMac (OneWest Bank)

Comment by Kent Dills on January 30, 2010 at 12:02pm

Claudia, Yep. Been there and done that before. Not with IndyMac but with GMAC and Saxon. Doesn't make a lick of sense sometimes!

Comment by Claudia Carignan on January 30, 2010 at 11:56am

I had a short sale listing and full price offer in with IndyMac and they foreclosured on the property and sold it for less than the offer price at the court house steps.

Comment by Kent Dills on January 22, 2010 at 9:44am

10 weeks is still very good time from start to finish Mori. Thanks for sharing!

Comment by Mori Langshaw Sr on January 22, 2010 at 9:05am

I have dealt with Indymac 4 times and 4 times "indymac" was NOT the decision maker/negotiator. It was transferred to One West and the folks that they outsource to is Service Link. The approvals came in on One West Letterhead referencing the Indyman name and loan number.

My point (I go off sometimes) is that this is pretty common for Indymac. I ONLY communicate by email once I was given the negotiators name (which was right away). Not only that, once they gave me the negotiators name and number, I left them a message, they called me back the same day and his first response to me was, "I have everything I need except for a copy of the mortgage statement. If you can get me that today, I can get this approval to you within the next few days...." Mind you, I was 2-3 weeks into the process of submitting the package.

Of course it didnt happen in the next few days. It happened around 6 weeks later but withing 10 weeks of start. It was a GREAT experience with them. And it happened each time. It was only 4 times but 4 great short sale experiences. The longest was 90 or so days.

Comment by Kent Dills on January 21, 2010 at 7:38am

Wow! Good stuff Rosemary. I'm wondering is this a sign of a total process change including better training of staff, or is this just a one-off due to an extremely knowledgable, experienced, and professional negotiatior?
Any opinions on that? ;-)

Comment by Rosemary Brooks on January 21, 2010 at 2:35am

I had to share this ... This gives me chills to think that banks are being so informative ... this is new!

I called Indymac this morning and got more information than I ever have received and such a pleasant voice was on the other end. And... get this! She gave me the email to the negotiator that has just been assigned to my short sale request with them! I was so impressed that I emailed Ms. Jennifer right away to make sure she had my contact and direct email information for the file.

This is what I got back ---> and automatic message! This is what I want to share with you, a short lesson in how to send an email to a negotiator or at least to Indymac's negotiators.

Thank you for your email! This is an automated response, as I am currently *IN* the office!



Please read the following carefully as this will help expedite your file!



Always include the Loan Number / Last Name in the subject line of any and all email correspondence.



Please follow the format below to expedite responses to these types of emails:



· Extension requests: Loan Number / Last Name -Extension request

· Final HUD for review/approval: Loan Number / Last Name -Final HUD

· Escrow number once escrow has been opened: Loan Number / Last Name -Escrow



If the buyers have not already done so, please have them sign the PEC form as I will need this before an approval letter is issued. Let me know if you need a copy - Place in subject line- NEED PEC FORM

*****FOR NEW OFFERS- PLEASE FAX TO 626-535-4084- DO NOT EMAIL AND NOTE THERE IS A 30-45 DAY TURN TIME*****


If you have any trouble accessing emails through the secure site, please email helpdesk@onewestbank.com. *I am unable to process any such requests as I do not know the password you created.* I am sorry for any inconvenience this causes, but per company policy I must send all emails secure.

Thank you for your understanding and I look forward to working with you!


I think this information should be included in the description of this group.

Comment by Kent Dills on January 13, 2010 at 11:36am

Good work Jeff. I've closed 2 with Indy Mac in the past few months and they were reasonable to deal with on those too! Maybe a little slow, but reasonable.

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